Working at Keychange Charity Rose Lawn Care Home

People were safe because the service had excellent systems for monitoring risk whilst promoting independence and positive risk taking... proactive approach to learning from accidents... weekly detailed falls analysis... Safety Cross template.

Many people, relatives and staff used the word 'family' when describing the service... Staff were very proud... teamwork was 'excellent'. All staff told us how much they loved working at the service and how 'fantastic' everything was.

There were sufficient staff on at all times to ensure people's needs were met safely and in a timely way. Staffing levels were kept under review and adjusted if people's needs changed.

Staff had all had bespoke training in dementia care. They had used the external training resource; a dementia tour bus... ongoing learning... bite size learning... encouraged to be 'champions' and explore and share learning.

The registered manager and staff team all had an excellent understanding of their roles and were empowered to make suggestions to keep improving the care... Staff were very proud... felt greatly empowered... Management... supportive of staff and praised their endeavours.

The home had signed up and trained staff in the 'Oomph' activity service... wide selection of activities... bucket lists... Butterfly scheme... Keychange Postcard Initiative... community links... dementia workshops.