Working at Keychange Charity Fair Havens Care Home

New staff were hired without proper criminal record checks and job references, which means you might work alongside unchecked colleagues.

We reviewed 3 staff recruitment files and found each contained incomplete information. This included, missing reference checks from previous employment... For 2 staff, the provider could not evidence that a certificate from the Disclosure and Barring service (DBS) had been obtained prior to staff working with people.

Medication systems had problems like poor ordering and records, so some people missed their prescribed medicines.

The systems around ordering and returning medicines were not robust, resulting in some people running out of their prescribed medicines due to a lack of supply.

Staff felt senior leaders were not always available or approachable to raise issues or get support.

Staff told us they did not always feel supported in their role and that they felt unable to raise issues with senior leaders as they were not always available or approachable.