Working at Keychange Charity Erith House Care Home
Lower Erith Road, Torquay, TQ1 2PX
Operated by Keychange Charity
21 bedsResidential homes
Workplace Score
7.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.7/10
Key Finding
"Visible management, consistent staffing and a warm inclusive culture, although basic activities without a dedicated coordinator hold it back."
Safety & Risk
8/10
✓
There were effective systems in place to protect people from the risks of abuse. Staff were aware of when and how to report concerns and were confident they would be dealt with.
Staff Culture
8/10
✓
Staff were valued for their contribution and their ideas and were listened to and respected. The culture and atmosphere of the home warm, welcoming and inclusive.
Staffing Levels
8/10
✓
People received support from a consistent staff team. Staffing levels were regularly reviewed so they continued to meet people's needs.
Training & Dev
7/10
✓
Staff training covered areas identified by the service as essential and included, safeguarding, infection control, moving and handling and fire safety. Training specific to people's needs was also provided.
Management
8/10
✓
The registered manager was visible and known to people, professionals and staff. Relatives confirmed the management team were approachable and available at all times.
Programmes
6/10
✓
A weekly activities plan was in place... communal areas had tables with magazines, books, music equipment and arts and crafts.
Points to consider
Activities are basic with a weekly plan of crafts, books, music and garden chats, no dedicated coordinator or special programmes to vary the job.
A weekly activities plan was in place and staffing was organised to ensure time for activities was available. Items of interest were available around the home for people to see and use if they chose to do so. For example, communal areas had tables with magazines, books, music equipment and arts and crafts.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews