Working at Keychange Charity Alde House
Church Road, High Wycombe, HP10 8NX
Operated by Keychange Charity
16 bedsResidential homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.0/10
Key Finding
"Staff feel supported by an approachable manager with good training, but failures to report incidents and poor recruitment checks weaken oversight."
Safety & Risk
5/10
!
Staff trained in safeguarding; medicines stored and administered safely with improvements post-audit; but failure to report hip fracture and prior environmental risks improved.
Staff Culture
6/10
✓
Staff told us 'The manager is approachable and fair' and 'I feel supported in my role and can discuss any issues'; relatives praised leadership.
Staffing Levels
4/10
!
The service did not ensure all required pre-employment checks were carried out; none of the staff files contained health screening and references not always received.
Training & Dev
6/10
✓
New staff supported with Care Certificate, induction and shadowing; refresher training in mandatory subjects; some NVQ support but supervision records not shared.
Management
4/10
!
The provider and registered manager failed to notify us of all reportable events including a hip fracture; audits failed to identify issues, breach of Regulation 17.
Programmes
5/10
!
Weekly external exercise facilitator and entertainer visits observed; people supported to engage in meaningful activities and outings like garden centre.
Points to consider
Managers did not report serious incidents like a broken hip and audits missed problems, so oversight is weak.
One person had sustained a fracture to their hip in May 2019... The provider and registered manager had failed to report this to us.
Recruitment skips key checks like health screening for new hires and they do not always get references from past employers, plus some agency staff are used.
None of the staff files we looked at contained a health screening... they did not always receive references from a previous employer.
Safety processes have gaps like unreliable incident reporting, even though medicines and basic safeguarding are managed okay.
The provider and registered manager had failed to report this [hip fracture] to us... ongoing breach of Regulation 18.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews