Last updated: 10 February 2026
"Good staffing levels and positive family culture, but unsafe medicines storage and weak auditing systems need improvement."
Medicines optimisation Score:1; fridge used to store medicines unlocked and accessible; pain patches not rotated; risk assessments not robust; breach of regulation 12.
Staff told us they enjoyed working at the service and that it fostered a positive work culture. One staff member told us... we’re like one big family."
Safe and effective staffing Score:3; we observed good staffing levels and deployment... robust and safe recruitment practices... adequate numbers of staff.
Staff kept up to date with safeguarding training and could confidently explain how to keep people safe; received up to date training around the Mental Capacity Act.
Capable, compassionate and inclusive leaders Score:2; positive feedback on hands-on manager with open door policy but auditing of medicines and care plans required improvement.
“We have snakes and ladders, bingo, sing songs and play your cards right... We had a tea for VE day. A chapel choir came, and we sang along.”
Medications not always stored or handled safely, like unlocked fridge in dining room and patches not changed on time.
A fridge used to store people’s medicines at the required temperature, was found unlocked and accessible in the communal dining room. Some pain patches were not rotated as per clinical guidance
Checking systems for care records, meds, and building safety are weak so problems slip through.
systems and processes were not robust in relation to medicines, care plans and environmental audits... breach of regulation 17, good governance.
Just basic games like bingo, snakes and ladders, singalongs, and one-off events, no regular varied programme or coordinator.
“We have snakes and ladders, bingo, sing songs and play your cards right. I enjoy them... We had a tea for VE day. A chapel choir came”
AI Generated
Last inspected: July 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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