Working at Kevlin House
66-68 Norwich Road, North Walsham, NR28 0DX
Operated by Hollycoombe Healthcare Ltd
15 bedsResidential homes
Workplace Score
8.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 8.4/10
Key Finding
"Strong leadership, excellent training, happy motivated staff and innovative activities, although some infection risks were not always formally recorded."
Safety & Risk
8/10
✓
2021: assured on IPC including PPE use, testing, outbreak management, visitor screening; risks responded to knowledgeably but not always formally recorded e.g. no individual COVID-19 risk assessments.
Staff Culture
9/10
✓
Per 2019 comprehensive inspection: staff felt well supported and very happy working at the service, motivated and passionate, strong teamwork, all would have family member cared for there.
Staffing Levels
7/10
✓
Per 2019 comprehensive inspection: provider employed enough staff for flexible support meeting daily changes in needs and preferences, robust recruitment procedures ensuring suitability.
Training & Dev
9/10
✓
Per 2019 comprehensive inspection: provider supported five staff to level 5 qualifications, specialist training in diabetes/oral hygiene, regular supervision/appraisals, staff champion roles, manager pursuing MSc in Dementia Studies.
Management
9/10
✓
Per 2019 comprehensive inspection: provider and registered manager experienced, skilled leaders committed to involving staff and stakeholders, strong governance and audits driving improvements, Norfolk Care Awards wins for dementia care excellence.
Programmes
9/10
✓
Per 2019 comprehensive inspection: all staff provide individualised engagement via life history/memory albums, gardening/cookery clubs, community trips, animal therapy (guinea pigs, chickens, PAT dogs), quality of life tool; Norfolk Care Awards recognition.
Points to consider
Some infection risks were handled well but not always written down formally, like missing personal COVID risk assessments for staff and residents.
Risks regarding infection control had been responded to. The registered manager was able to give clear knowledgeable explanations of how the service had identified and responded to risks. However, this was not always formally recorded. For example, there were no individual COVID-19 risk assessments for staff or people using the service.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Outstanding
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
★
Outstanding
Management Quality
Well-led: Outstanding
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews