Last updated: 10 February 2026
"Staff feel valued and supported with a strong safety culture and low turnover, but a lack of activities coordinator means mostly routine care and basic outings."
The service had a proactive and positive culture of safety, based on openness and honesty. They listened to concerns about safety and investigated and reported safety events. Lessons were learnt.
A staff member told us, “Working at Kettonby is the best place to work you are supported in every aspect even when you have concerns there is always someone ready to assist and l feel respected and valued.” Staff described positive team working.
There were enough staff with the right skills, qualifications and experience. Relatives said... there’s low turnover of staff too.”
A staff member said, “I was offered the opportunity to develop my skills in my work offering me the Adult Social Care Level 2 course and the Level 2 certificate for Understanding Autism.” Staff had received training and undertook competency testing.
There has been a recent change in management at the service, however, this transition did not have an impact on the care people received and the support provided to staff, as the new manager had worked at the service for several years. A relative told us, “[Manager] knows people really well, it’s all gone really smoothly.”
There is a culture of encouraging people and staff to take assessed risks, for example, new experiences and activities. People were supported to go out into their community, attend events.
No activities coordinator or specialist programmes, so the role is mostly routine personal care with basic outings and new experiences.
for example, new experiences and activities. People were supported to go out into their community, attend events
Staffing is adequate with enough staff to meet needs, but no evidence it allows unhurried personalised care beyond basics.
There were enough staff with the right skills, qualifications and experience.
AI Generated
Last inspected: December 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp