Working at Kestrels

People remained safe... Staff understood how to protect... General risks and risks to individuals were identified and appropriate action was taken... One medicine administration error... identified quickly and dealt with effectively.

Staff felt they were exceptionally well supported by the registered manager and the rest of the staff team. People continued to be supported by a caring and committed staff team who continued to meet people's needs with patience and kindness.

People benefitted from adequate staffing ratios which ensured there were enough staff on duty to meet people's diverse, complex, individual needs safely. However, there had been no new staff appointed for three years.

The training identified by the service as mandatory was completed by all staff at the required intervals. Specific, additional training was provided, as necessary, to meet people's individual diverse needs. Nine of the 11 staff had a qualification in health and/or social care.

The registered manager was highly respected and ensured the service was well-led. She was described as open, approachable and supportive. She knew people's needs and supported her staff team to provide excellent care.

Activity programmes were exceptional and designed to meet the outcomes people wanted from their care. Arrangements for activities were innovative... Everyone who lives in the service participated in some form of work experience/volunteering... with positive impacts on independence, self-esteem and wellbeing.