Working at Kestrel House
75 Harold Road, London, E11 4QX
Operated by Shanti Healthcare Limited
19 bedsResidential homesRehabilitation (illness/injury)
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Staff feel valued by an approachable manager in a positive culture with strong infection control, but training lacks feedback on low scores and recruitment records are incomplete."
Safety & Risk
8/10
✓
We were assured that the provider was preventing visitors from catching and spreading infections, meeting shielding and social distancing rules, admitting people safely, accessing testing, promoting safety through layout and hygiene, and making sure infection outbreaks can be effectively prevented or managed. 2021 targeted inspection.
Staff Culture
7/10
✓
There was an open and positive culture which focused on people. Staff told us the registered manager was approachable and listened to concerns. Per 2018 comprehensive inspection.
Staffing Levels
6/10
✓
There were sufficient numbers of staff on duty to meet people's needs. Since our last inspection the provider had increased staffing levels by employing two additional support staff. Per 2018 comprehensive inspection.
Training & Dev
5/10
!
Staff completed mandatory on-line training and specialist training including dementia and diabetes awareness. However, staff did not receive feedback when their scores were lower than expected. We made a recommendation. Per 2018 comprehensive inspection.
Management
7/10
✓
Staff told us the registered manager was approachable and listened to concerns. The registered manager encouraged staff to take part in making decisions to improve the service. Per 2018 comprehensive inspection.
Programmes
6/10
✓
There was a weekly activity plan in place, which included playing board games, going out to a restaurant, shopping and weekly exercise sessions with an external trainer. Per 2018 comprehensive inspection.
Points to consider
Training covers the basics and some specialist topics but staff get no feedback on low test scores so gaps aren't fixed.
staff did not receive feedback when their scores were lower than expected. We recommend the provider seeks guidance from a reputable source in relation to on-line training outcomes for staff. Per 2018 comprehensive inspection.
Hiring new staff had gaps like incomplete forms and not keeping copies of ID checks checked.
we found incomplete application forms, for example... not all documents which confirmed the applicants' identity were kept on staff files. We recommend that the provider seeks guidance from a reputable source in relation good practice in recruitment of staff. Per 2018 comprehensive inspection.
Activities follow a weekly plan with games, outings and exercise classes but the manager said they are still trying to improve it.
The registered manager told us that they were trying to improve activities at the home and had arranged for an external trainer to visit the home weekly. Per 2018 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews