Last updated: 10 February 2026
"Supportive culture where staff feel like family and strong safety practices, although inconsistent activities and agency staffing are drawbacks."
Per 2021 targeted inspection: We were assured [on all IPC measures: preventing infections, PPE, testing, outbreak management etc.]. Per 2018: Risks assessed and managed... incidents investigated... learning shared.
Per 2018 comprehensive inspection: Staff told us they felt supported... 'I would recommend this place to anyone, its lovely here, it feels like a family'.
Per 2018 comprehensive inspection: 'there were enough staff on duty to meet people's needs... cover was provided for vacancies... by internal staff or a regular agency if needed.'
Per 2018 comprehensive inspection: Staff had an induction... regular updates to their training... training in safeguarding, infection control and manual handling... competencies checked.
Per 2018 comprehensive inspection: There was a registered manager in post... People, relatives and staff were engaged... feedback influenced developments. Staff felt supported.
Per 2018 comprehensive inspection: People had mixed views about taking part in activities... staff had not been able to offer the sessions shown that day as some of the equipment was not available.
Staffing is adequate but they use agency or internal cover when there are vacancies.
cover was provided for vacancies. The manager told us this was provided by internal staff or a regular agency if needed.
Only standard training like safeguarding and infection control, no specialist courses or funded qualifications.
Records showed staff had received training in safeguarding, infection control and manual handling for example.
Activities programme is hit and miss with some sessions missed due to equipment or staffing issues, so mostly routine care.
People had mixed views about taking part in activities... staff had not been able to offer the sessions shown that day as some of the equipment was not available however an alternative had been put in place.
AI Generated
Last inspected: May 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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