Working at Kernow House
Landlake Road, Launceston, PL15 9HP
Operated by Barchester Healthcare Homes Limited
85 bedsNursing homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Strong leadership and a happy team with stable staffing, although basic training lacks specialist courses and vacancies stretch some shifts."
Safety & Risk
7/10
✓
Risks were identified, assessed monitored and regularly reviewed. Medicines were managed safely. People received their medicines safely and on time. Staff were trained in medicines management and had regular competency checks.
Staff Culture
8/10
✓
Staff told us, 'This is a good place to work, I have worked in other places and this is one of the best' and 'I really enjoy working here.' Staff told us they enjoyed working at the service and that the team worked well together.
Staffing Levels
7/10
✓
The amount of agency staff being used had dropped dramatically since the last inspection. Staff told us, 'We have less agency now, it is a dream now compared to a year or so ago.' Staff told us they had enough time to support each person.
Training & Dev
6/10
✓
Records showed training was regularly updated to ensure staff had the skills necessary to meet people's support needs. Staff confirmed they received regular supervision and training and were happy working at the service.
Management
8/10
✓
The registered manager was very familiar with people's needs and preferences and worked alongside the care staff when necessary. Staff confirmed that the registered manager was visible around the service and, 'was not afraid to get stuck in.'
Programmes
7/10
✓
Two activity co-ordinators supported staff to provide varied activities. Robotic pets and a 'magic' table were available for people to use. People were supported to go out in to the local area, with staff, in the service minibuses.
Points to consider
Training covers the basics with supervisions but no specialist courses or funded qualifications for complex needs like dementia or brain injury.
Records showed training was regularly updated to ensure staff had the skills necessary to meet people's support needs. Training methods included online, face to face training and competency assessments.
Staff vacancies still exist so shifts might feel stretched at times even with less agency use.
There were staff vacancies at the time of this inspection. However, the amount of agency staff being used had dropped dramatically since the last inspection.
Some activity equipment like the magic table sits unused so days might lack variety sometimes.
However, the deputy manager and staff all confirmed that the 'magic' table was 'not used as much as it could be.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews