Working at Kenwyn
Newmills Lane, Truro, TR1 3EB
Operated by Barchester Healthcare Homes Limited
102 bedsNursing homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.3/10
Key Finding
"Approachable managers built a positive culture where staff feel valued and supported, although occasional staffing shortages from sickness and infrequent one-on-one supervisions need improvement."
Safety & Risk
8/10
✓
Medicines were well managed, and people received their medicines safely as prescribed for them. Risks had been appropriately identified, assessed, monitored and reviewed. The provider had effective safeguarding systems in place.
Staff Culture
8/10
✓
There was a positive culture within the staff team and staff told us they felt supported by the management team. Staff were positive about the management team and told us they felt valued. Comments from staff included, 'Happy working here, no issues'.
Staffing Levels
7/10
✓
There were sufficient staff employed to meet the needs of the people who used the service. The service had not used agency staff since the start of the pandemic. Staff told us there were occasions when staffing levels were lower than planned, when short notice sickness occurred, however staff were re-deployed.
Training & Dev
6/10
✓
There was a system in place to monitor training to help ensure this was regularly refreshed and updated so staff were kept up to date with best practice. Staff had supervision meetings with a manager every two months and an annual appraisal.
Management
8/10
✓
The registered and deputy managers had built open and trusting relationships with staff and this had helped bring about the culture change since the last inspection. People, their relatives and staff told us management were approachable and they listened to them.
Programmes
6/10
✓
Per 2019 comprehensive inspection: There were four activity co-ordinators who covered seven days a week throughout the service. There was a plan of activities which was displayed. One to one activity was also provided to people as required.
Points to consider
Staffing levels sometimes drop below planned due to short notice sickness, though covered by moving staff between units.
Staff told us there were occasions when staffing levels were lower than planned, when short notice sickness occurred. However, staff were re-deployed between units.
Supervisions are mostly group sessions on general topics, not enough one-on-one time for personal development.
the number of one-to-one sessions, where staff could discuss their own work and reflect on their practice, had not been as frequent. We were assured that a plan would be put in place.
Activities are regular with coordinators but no specialist programmes or innovative approaches mentioned.
Per 2019 comprehensive inspection: There were four activity co-ordinators who covered seven days a week. There was a plan of activities which was displayed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews