Last updated: 9 February 2026
"Strong staff retention and positive culture, but absent manager oversight and no activities programme hold it back."
Risks assessed, safeguarding and medicines strong with improvements: 'Risks to people had been identified... Staff demonstrated knowledge of the different types of abuse... Medicines were managed safely'.
Positive staff morale, teamwork, regular supervisions and meetings: 'Staff told us they enjoyed working at the service... attended monthly staff meetings... regular supervisions'.
Good retention, reliable long-serving staff, competitive pay: 'Staff told us they enjoyed working at the service and some had been employed for several years... offered competitive pay and benefit packages to their staff to encourage retention'.
Per 2022 comprehensive inspection: no records of training or competency assessments: 'no records to demonstrate what training people had or required... no records to confirm staff had been assessed as competent to administer medicines or for safe moving and handling'.
Registered manager in post but absent during inspection with concerns over daily oversight: 'the registered manager was not in the service nor available... not assured the registered manager was fulfilling their regulatory requirements and had daily oversight'.
Per 2022 comprehensive inspection: no activities programme or staff, basic engagement only in newer: 'The provider did not have a programme of activities and no activity staff were employed... people looked bored'; newer notes nail painting and TV.
The manager is not on site for daily oversight and might leave soon.
registered manager... not in the service nor available... provider will be applying to cancel their registration
Training records are incomplete with no checks on skills like giving medication.
Per 2022 comprehensive inspection: no records to demonstrate what training people had or required... no records to confirm staff had been assessed as competent to administer medicines
No activities coordinator or regular programme so the job is mostly routine personal care.
Per 2022 comprehensive inspection: The provider did not have a programme of activities and no activity staff were employed... Most people told us there was not much to do and they were bored
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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