Working at Kents Hill Care Home
50 Tunbridge Grove, Milton Keynes, MK7 6JD
Operated by Acer Healthcare Operations Limited
75 bedsNursing homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.0/10
Key Finding
"Staff feel supported with good training and safety awareness, but no registered manager in post and some agency staff use are drawbacks."
Safety & Risk
6/10
✓
Staff had a good understanding of abuse and the safeguarding procedures... Risk assessments were in place... We were made aware of an incident where staff were not able to access medication... appropriate actions were being taken.
Staff Culture
6/10
✓
Staff were well supported by the registered manager and senior team... The staff we spoke with were all positive about the senior staff and management in place, and were happy with the support they received.
Staffing Levels
5/10
!
Staffing numbers were sufficient to meet people's needs... We saw that agency staff members were used to cover shifts, but the overall amount of permanent staff had increased since our last inspection.
Training & Dev
6/10
✓
Staff induction training and on-going training was provided... Specialist training was provided to make sure that people's needs were met and they were supported effectively.
Management
2/10
✕
There was not a registered manager in post. The service had a manager who was going through the registration process with the Care Quality Commission.
Programmes
5/10
!
The service employed activity coordinators... People told us they enjoyed the activities that were on offer... games, play bowls and bingo... going out in the minibus... canal trip.
Points to consider
No permanent manager in place yet, as the current one is still registering with the regulator.
There was not a registered manager in post. The service had a manager who was going through the registration process with the Care Quality Commission.
Staffing is adequate but they use some agency workers to cover shifts.
We saw that agency staff members were used to cover shifts, but the overall amount of permanent staff had increased since our last inspection.
Activities are regular with a coordinator but mostly basic games, bingo and outings, no specialist programmes.
The service employed activity coordinators... I take part in the games, play bowls and bingo... going out in the minibus... the canal trip was fantastic.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews