Working at Kenton Manor

The service had effective systems for reporting, recording and monitoring incidents and near misses. These were regularly reviewed to identify any patterns or trends, and lessons learned were used to improve practice and reduce the risk of recurrence.

Staff spoke positively about the support they received, which enabled them to carry out their roles effectively and feel valued within the service. A staff member commented, '[Registered manager] has been amazing. It's been like coming in to a family.'

Staff told us there were enough staff on duty to meet people’s needs safely and effectively. They reported that cover for staff absence was consistently arranged to ensure continuity of care.

The registered manager and deputy manager monitored staff training needs. Staff told us they received the training they needed to carry out their roles and felt confident in their responsibilities. Training records confirmed staff received regular updates to maintain their knowledge and skills.

Managers demonstrated a positive and open culture that encouraged communication, learning and improvement. Staff told us they felt valued and well supported in their roles. They described the service as having a strong team ethos and a management team that was approachable and responsive to their concerns or ideas.