Working at Kenton Hall Nursing Home
Kenton Lane, Newcastle Upon Tyne, NE3 3EE
Operated by Solehawk Limited
60 bedsNursing homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Staff feel supported by capable leaders with good training and team morale, but heavy agency use and lack of activities programme hold it back."
Safety & Risk
5/10
!
Medicines generally managed safely with discrepancies rectified swiftly; some inconsistencies in creams, thickener, and fridge temps noted.
Staff Culture
7/10
✓
Staff felt able to speak up, management listened and acted; morale improved, good team ethic praised by professionals.
Staffing Levels
4/10
!
Frequent agency use noted by people and relatives; staff mixed on levels, rushed at mealtimes, provider recruiting to reduce agency.
Training & Dev
6/10
✓
Staff up to date with training including specialist areas like catheter care; staff felt they received good quality training.
Management
7/10
✓
Staff felt supported by capable leaders with positive comments from all staff; manager visible, approachable, and acted on issues swiftly.
Programmes
3/10
✕
People encouraged to join in activities or sit with others; no dedicated coordinator or varied programme detailed.
Points to consider
Too much use of agency staff who don't know residents well, and staff get rushed at busy times like mealtimes.
The agency staff don’t know the residents all that well. The permanent staff know them much better... staff appeared very rushed such as mealtimes.
No activities coordinator or varied programme mentioned, so the job is mostly routine personal care.
People were encouraged join in activities or sit with others if they wanted to.
Some gaps in medication records like wrong creams applied and thickener not always given right, even if fixed quickly.
Records for topical medicines did not describe which cream... creams were being applied which were not prescribed... thickener had not been administered as prescribed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews