Working at Kentford Manor

No permanent manager in place, leading to inconsistent leadership and staff dissatisfaction.

At the time of our inspection there was not a registered manager in post. The previous registered manager had left, and a new manager was being recruited.

Staff often feel stretched with too few of them and need to use agency workers more.

Many staff, however, felt there were insufficient of them to meet people's needs in a timely manner... We are having to use more agency staff which isn't always ideal.

Staff morale is mixed with some unhappy about management changes and handling of issues.

Over the past year there had been some management changes which had impacted some of the staff... much dissatisfaction amongst staff with how things are currently handled.