Working at Kentford Manor
Jeddah Way, Newmarket, CB8 8JY
Operated by WT UK Opco 4 Limited
88 bedsNursing homes
Workplace Score
4.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.7/10
Key Finding
"Regular activities with dedicated staff and good safety, but no permanent manager causing unstable leadership and occasional staffing shortages."
Safety & Risk
6/10
✓
Safeguarding and medicines safe overall, risks managed, but infection control lapses like no handwashing between meds and staff fake nails observed.
Staff Culture
5/10
!
Mixed staff feedback: many feel well-supported with good induction, but others report dissatisfaction from management changes and inconsistent leadership.
Staffing Levels
5/10
!
Sufficient staff deployed but staff report insufficient numbers on some days and increased agency use as occupancy rises.
Training & Dev
5/10
!
Staff received induction, Care Certificate for new staff, and ongoing training including medicines competency assessments.
Management
2/10
✕
No registered manager in post; previous manager had left and new one being recruited, with staff reporting challenging time due to management changes.
Programmes
6/10
✓
Regular activities 5/7 days with dedicated staff: singing, art, croquet, flower arranging, pet visits, outings, yoga, Tai Chi.
Points to consider
No permanent manager right now, and recent changes have made leadership feel unstable and inconsistent.
At the time of our inspection there was not a registered manager in post. The previous registered manager had left, and a new manager was being recruited... staff told us this had left an inconsistent approach in leadership.
Staff numbers are okay most days but workers say they get stretched thin sometimes and need agency cover.
Many staff, however, felt there were insufficient of them to meet people's needs in a timely manner... We are having to use more agency staff which isn't always ideal.
Only basic training like inductions and the Care Certificate, no extra specialist courses or funded qualifications.
New staff completed an induction programme... Care Certificate... Staff received an induction and ongoing training to support them in their roles.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews