Working at Kent House
George Street, Okehampton, EX20 1HR
Operated by Stonehaven (Healthcare) Ltd
27 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Proactive safety practices and visible management, but unsettled staff culture from changes and basic activities hold it back."
Safety & Risk
8/10
✓
Records viewed consistently showed there was a proactive culture regarding health and safety incidents or concerns. These had been effectively reflected upon and used to drive improvement.
Staff Culture
4/10
!
Due to the changes to how Kent House was being operated, this had created a negative culture amongst some of the staff group.
Staffing Levels
6/10
✓
We found the number and skills of staff matched the individual care and support needs of people using the service. Where additional staff were needed, consistent agency staff were utilised.
Training & Dev
6/10
✓
Staff received relevant and good quality training in evidence-based practice. Staff had also completed nationally recognised qualifications in health and social care.
Management
6/10
✓
The management team were visible in the service, approachable and took a genuine interest in what people, staff, family, and other professionals had to say.
Programmes
4/10
!
People engaged in a variety of person-centred activities. For example, outside entertainers, games, arts and crafts and celebrating key times of the year. The provider was currently in the process of recruiting for an activities person.
Points to consider
Staff morale is mixed with some feeling unsettled by changes and a few leaving.
Kent House was in a transitioning phase to operate in line with the provider's other services. This had caused staff to feel unsettled due to the changes being implemented, resulting in some staff leaving.
Only basic activities like games, arts and crafts, and no full-time activities person yet.
People engaged in a variety of person-centred activities. For example, outside entertainers, games, arts and crafts and celebrating key times of the year. The provider was currently in the process of recruiting for an activities person to increase meaningful occupation for people to experience and enjoy.
Agency staff cover some shifts, plus past issues handling sickness and rotas.
Where additional staff were needed, consistent agency staff were utilised. The provider was in the process of addressing several staffing-related issues. These related to the poor handling of staff sickness, staff hours and how staff were deployed across the service in the past.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews