Working at Kent House
Augustine Road, Harrow, HA3 5NS
Operated by GCH (South) Ltd
40 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Approachable managers and positive staff culture shine through, but medicines safety gaps and busy staffing hold it back."
Safety & Risk
4/10
!
We still found some discrepancies... observed that the process of administering medicines had not been adhered to. Six people were given their medicines in succession before their MARs were signed... medicine requiring refrigeration was not being stored... audits had not identified some of the gaps. (Per 2019 comprehensive inspection); strong IPC assured (2022 targeted inspection)
Staff Culture
6/10
✓
Staff spoke positively about their line management... approachable, open-minded and reliable... People and their relatives were complementary. Comments made included, 'The staff are competent and friendly.' (Per 2019 comprehensive inspection)
Staffing Levels
5/10
!
Review of staff rosters confirmed there were enough staff deployed to provide care and support... staff were busy, but they had time to engage with people. A staff member told us... sometimes this can be hard as we are busy. (Per 2019 comprehensive inspection)
Training & Dev
5/10
!
There was evidence of on-going and relevant staff training... training was comprehensive and up to date... included, moving and handling, medicines management, safeguarding, Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS). New staff had completed an induction. (Per 2019 comprehensive inspection)
Management
7/10
✓
Staff spoke positively about their line management. They described management in complementary terms such as, approachable, open-minded and reliable. We evidenced staff received regular supervision and yearly appraisal of their performance. (Per 2019 comprehensive inspection)
Programmes
6/10
✓
There was a programme of activities organised by the home. There were board games, musical instruments, sensory items and art materials... picture board in the hallway showed people's scheduled activities, some of which we observed. (Per 2019 comprehensive inspection)
Points to consider
Medication errors such as giving tablets to six people before signing the records and storing one medicine outside the fridge show safety processes have gaps.
Six people were given their medicines in succession before their MARs were signed... a medicine requiring refrigeration was not being stored in the medicine's fridge in accordance to its storage instructions.
Staffing is adequate but a worker said they get busy and sometimes struggle to spend extra time with residents.
A staff member told us, 'I like to spend time with people and I try my best to make time, but sometimes this can be hard as we are busy.'
Only standard mandatory training like moving people safely, medication and safeguarding, no specialist courses or funded qualifications.
Training... included, moving and handling, medicines management, safeguarding, Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS).
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews