Working at Kensington House
Moundsley Hall Care Village, Birmingham, B38 0BL
Operated by Moundsley Hall Limited
45 bedsNursing homesResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"Staff feel supported by approachable managers and people are safe from abuse, but staffing lacks stable teams, training is basic, and activities repetitive."
Safety & Risk
7/10
✓
People were protected from the risk of abuse and care staff knew how to identify and report any concerns.
Staff Culture
6/10
✓
The management team were available to people, staff and relatives and told us they wanted to be approachable and promoted an inclusive environment.
Staffing Levels
6/10
✓
There were enough staff to give people the care and support they wanted or needed.
Training & Dev
5/10
!
New staff worked alongside an experienced staff member as part of their induction. Training and support was available to staff to maintain and reflect on updated practices.
Management
7/10
✓
One care staff told us, 'The manager is really good, I could go to her with a problem. We have the handover and she comes in on them often.'
Programmes
5/10
!
Per 2019 comprehensive inspection: The home employed a full-time activities co-ordinator and a range of activities were available for people to take part in.
Points to consider
Staffing levels meet needs without rushing but no details on stable teams or low agency use.
There were enough staff to give people the care and support they wanted or needed.
Only standard training and basic induction by shadowing, no specialist courses or funded qualifications.
New staff worked alongside an experienced staff member as part of their induction. Training and support was available to staff to maintain and reflect on updated practices.
Activities run by a coordinator but called repetitive by residents, so role is mostly routine personal care.
Per 2019 comprehensive inspection: we did receive feedback that activities were repetitive.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews