Working at Kensington Hall
Front Street, South Hetton, DH6 2TG
Operated by Potensial Limited
13 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Managers lead by example in a supportive culture with good training, but limited meaningful activities and inconsistent incident reporting need improvement."
Safety & Risk
6/10
✓
The provider had a proactive and positive culture of safety... However, in some cases, incidents had been shared with the local authority safeguarding team but not shared with CQC as legally required.
Staff Culture
7/10
✓
Staff told us they felt supported, and Kensington Hall was a nice place to work. A staff member told us, “It’s a lovely place to work. Everyone gets on well with each other.”
Staffing Levels
6/10
✓
There were enough staff to support people to do things for themselves where possible. We observed staff spending time with people and support was unhurried.
Training & Dev
7/10
✓
All staff have attended a positive behaviour course. The provider was meeting the Oliver McGowan code of practice in relation to training.
Management
7/10
✓
Managers led by example, they knew people in the home well and directly supported people. For example, we observed the registered manager patiently help someone to get ready to go out, and they went with them for a walk.
Programmes
5/10
!
People had holidays and took part in community activities. However, during our assessment we also observed times when there was little meaningful activity being supported.
Points to consider
The job is mostly routine care with basic outings like walks and garden centres, but sometimes there's little meaningful activity going on.
during our assessment we also observed times when there was little meaningful activity being supported.
Staffing levels are enough for unhurried care, but no details on low staff turnover or minimal agency use.
There were enough staff to support people to do things for themselves where possible. We observed staff spending time with people and support was unhurried.
They don't always report all serious incidents to the regulators, even though they take action to keep people safe.
the provider was not consistently notifying CQC of all reportable events in the home.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews