Working at Kensington Care Home
Finkills Way, Northallerton, DL7 8UB
Operated by Crown Care IX Limited
64 bedsNursing homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Staff feel supported by an approachable manager with enough on duty for safety, but limited activities from a coordinator vacancy and training gaps are concerns."
Safety & Risk
6/10
✓
Medicines were mostly administered safely however, medicine administration records were not always completed correctly in line with the providers policy, which staff did not always follow. The registered manager investigated this and took steps to address this immediately during the inspection.
Staff Culture
6/10
✓
The culture of the home was positive. Staff told us they could approach the registered manager to share ideas or concerns.
Staffing Levels
6/10
✓
There were enough staff on duty to meet people's individual needs and maintain their safety. Relatives and people told us that there were enough staff and that their call bell would be answered promptly.
Training & Dev
5/10
!
Feedback from staff regarding their training was positive. However, we found that there was a training gap in relation to one person's specific needs.
Management
6/10
✓
The registered manager was open and honest and encouraged people and staff to go to them with any issues. Staff told us they could approach the registered manager to share ideas or concerns.
Programmes
3/10
✕
People were supported to take part in activities, however, there was a vacancy for activity co-ordinators who were due to commence. Staff supported people to take part in activities but feedback from people was mixed about the range of activities on offer.
Points to consider
No activities coordinator right now, so activities are limited with mixed feedback from residents.
there was a vacancy for activity co-ordinators who were due to commence... feedback from people was mixed about the range of activities on offer. One person told us, "Activities - there's nothing going on lately it's been a few weeks since the activity person left."
Staff training has gaps for specific resident needs.
we found that there was a training gap in relation to one person's specific needs.
Medication records not always completed properly, even though fixed during the inspection.
medicine administration records were not always completed correctly in line with the providers policy... The registered manager investigated this and took steps to address this immediately during the inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews