Working at Kenrick Centre

Only basic required training with some refreshers paused and no specialist courses or funded qualifications.

some staff told us that refresher training or additional training was not always available. The registered manager told us that some refresher and additional training had been paused due to internal changes within the organisation, however all mandatory training was within date.

Gaps in safety like missing guides for as-needed painkillers and no checks on medicine storage temperature during hot weather.

not all these medications had PRN protocols in place providing dispensing staff with clear instructions on what signs to look for... no evidence of managers or staff taking action to ensure medicines were kept at a temperature that was within recommended guidelines.

Just basic activities like games, walks, and reading newspapers, no dedicated coordinator or special programmes to vary the workday.

leisure activities such playing games and going outside. People were supported to take part in normal activities that they used to enjoy... such as reading the newspaper headlines to me.