Working at Kenilworth Nursing Home

Medicines were managed safely overall... We saw a prescribed 'as required' medicine did not have appropriate administration protocols in place. However, the medicine had never been administered and the provider put the correct protocol in place during the inspection.

Staff were happy working at the service and were positive about how it was managed... Staff said they felt supported and told us '[Managers] do hear me out if something has happened. I tell them and they do take it on board.'

There were enough staff to meet people's needs and keep them safe. Staff were visibly present throughout the inspection... The provider did not employ agency staff but used bank staff which helped maintain a consistent staff team familiar with people's needs and preferences.

Per 2019 comprehensive inspection: Staff completed an induction programme and new care workers were enrolled on the Care Certificate... Staff were supported to keep their professional practice and knowledge updated in line with best practice through training, supervisions, annual appraisals and competency testing.

Staff were happy working at the service and were positive about how it was managed. Comments included, 'When we need help can always talk to [the deputy or registered manager]. It is never a problem. They give advice or come straight away.'

Per 2019 comprehensive inspection: The service had an activity co-ordinator who organised activities in the home and the community. The provider employed an art therapist and music therapist to come to the home weekly.