Working at Kenilworth Manor

Medicines were managed safely by trained staff who received regular competency checks. Staff understood their role in safeguarding people from the risk of abuse and felt confident to raise concerns to the registered manager.

Our observations confirmed staffing levels were well maintained, and agency staff were used when necessary. Staff considered there were enough staff to safely provide the care outlined in people’s care plans but acknowledged some days were busier than others.

Staff had completed appropriate training through a mixture of online and face to face sessions, and some staff had received additional accreditations such as NVQs, Mental Health First Aider and a qualification to support and monitor staff with safe manual handling.

Staff spoke positively about the leadership and management in the home. They told us that communication was good, and that there was a strong sense of teamwork across all departments.

There was a range of activities organised in the home, and people received information in advance. People told us activities were tailored to suit everyone’s individual interests, and we saw people enjoying each other’s company and being included in games in the communal lounge.