Working at Kenilworth Care Home
74 Diceland Road, Banstead, SM7 2ET
Operated by Marks Care Home Limited
3 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Stable long-serving staff feel supported and work well as a team, but weak audits and basic activities hold it back."
Safety & Risk
7/10
✓
Effective systems, procedures and policies were in place to safeguard people appropriately. Comprehensive risk assessments were in place and tailored to each person. Lessons were learned from incidents.
Staff Culture
8/10
✓
Staff told us they felt supported and enjoyed working at the service. Staff felt able to raise concerns with managers without fear of what might happen as a result. They worked well as a team.
Staffing Levels
8/10
✓
Staff rotas demonstrated there were sufficient numbers of staff to support people and to meet their needs. All shifts were covered by the current staff team. All members of staff had worked at the service for many years.
Training & Dev
7/10
✓
The home's training record demonstrated staff had attended training that the provider considered mandatory. Planned a training programme with face to face learning in autism, diabetes, equality and person centred care. Staff had regular supervisions and appraisals.
Management
6/10
✓
People and their family members told us the registered manager was approachable and kind. Staff told us they felt supported and enjoyed working at the service. However, audits were not robust.
Programmes
6/10
✓
People were supported to access the local community to participate in activities such as shopping, going to the pub and lunch out, seaside trips, gardening and household tasks like meal preparation.
Points to consider
Manager is approachable and supportive of staff but quality audits missed record-keeping issues found by inspectors.
We reviewed the provider's monthly audits which did not identify the general shortfalls in record keeping that we found.
No dedicated activities coordinator or specialist programmes, just basic outings to local shops, pub and gardening.
People were supported to access the local community to participate in activities such as shopping, going to the pub and lunch out... gardening.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews