Working at Kendall House
15 Wesley Lane, Bristol, BS30 8BU
Operated by Care Futures
8 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.3/10
Key Finding
"Exceptional leadership and a proud, supportive team ensure safety and stable staffing, although training and activities are standard without specialists."
Safety & Risk
8/10
✓
People were kept safe from avoidable harm because staff knew them well... confident appropriate action would be taken... medicines safely managed... STOMP implemented... incident records reviewed for themes.
Staff Culture
8/10
✓
Staff felt supported and worked as team... 'I am proud to work for [manager] and thoroughly enjoy my job'. All staff said that morale was really good within the team. There was an open and inclusive culture.
Staffing Levels
7/10
✓
The service had enough appropriately skilled staff to meet people's needs and keep them safe. 'We always have 2 staff and a sleep in and don't have agency staff'. People told us they could go out with staff when requested.
Training & Dev
6/10
✓
Staff had training on how to recognise and report abuse... comprehensive induction, which included the Care Certificate. Per 2018 comprehensive inspection: training on first aid, moving and handling, infection control, medicines, epilepsy, diabetes.
Management
8/10
✓
The service was exceptionally well-led. The registered manager was passionate... demonstrated effective management and leadership skills... staff told us, 'The manager led by example and encouraged the team to share their vision... her passion has spread through the team'.
Programmes
6/10
✓
People were happy to share... celebrations at Christmas, a summer barbeque, parties with neighbours... holidays and the daily activities... Memory books had been developed... Per 2018: gym, swimming, bowling, theatre, farm work experience.
Points to consider
Training is standard with induction and basics like safeguarding, no specialist courses or funded qualifications mentioned.
Staff had training on how to recognise and report abuse and they knew how to apply it... comprehensive induction, which included the Care Certificate.
Activities offer variety like outings, parties and memory books, but no dedicated coordinator or specialist programmes to enrich every shift.
People were supported to lead active lifestyles of their choosing... celebrations at Christmas, a summer barbeque, parties with neighbours to celebrate the Queens Jubilee, holidays and the daily activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews