Working at Kendal House

Medicines were stored and administered safely... The auditing of medicines administration needed improvement. These had not identified some areas of practice that required improvement, for instance, not everyone who received 'when required' medicines had a specific protocol.

There were sufficient staff to ensure people's needs were met promptly... The provider had relied on a small number of agency staff in exceptional circumstances but otherwise they were a well-established staff team who worked together.

Staff were well supported... Training was a balance of online training and in person sessions... The registered manager ensured staff completed refresher training regularly and had access to courses beneficial to their career development and people's needs.

Activities were varied and led by an enthusiastic activities co-ordinator... Recent activities included planting vegetables, garden party, visiting entertainers, group games, individual activities on an ipad and armchair exercises.