Working at Kemsing Road Respite Service
11 Kemsing Road, London, SE10 0LL
Operated by Outlook Care
4 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Strong management and supportive staff culture, although staffing relies on bank staff and activities lack specialist programmes."
Safety & Risk
7/10
✓
Safeguarding training, detailed risk assessments; minor MAR gaps due to checkouts fixed promptly during inspection.
Staff Culture
8/10
✓
Staff feel supported: 'It's brilliant here'; open culture, regular meetings to share concerns, good teamwork observed.
Staffing Levels
6/10
✓
Adequate numbers of staff, calm atmosphere; shortages covered by regular bank staff who knew people.
Training & Dev
7/10
✓
Induction with Care Certificate, specialist training in autism, epilepsy, dysphagia; NVQ support, regular supervision.
Management
8/10
✓
Registered manager in post, approachable; staff: 'Her door is always open'; relatives praise as 'amazing' and acts on feedback via audits.
Programmes
6/10
✓
Activity timetables, day centres, events like garden party, London weekend, music therapy, outings to pub and pictures.
Points to consider
Staffing is adequate but shortages are covered by bank staff.
any staff shortages were covered by regular bank staff who knew the people using the service to ensure consistency with people's care.
Activities include outings and events but no specialist programmes or coordinator mentioned.
People had activity timetables... summer garden party... London Experience weekend break... music therapy... go to the pictures and the pub.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews