Working at Kemps Place

People were protected from the risk of harm or abuse as far as practicable and staff understood the importance of reporting any concerns. Staff managed and administered people's medicines safely.

Staff told us that the registered manager was open and approachable. They felt that morale was good and staff worked well together as a team. One staff member said, 'I am really happy here and I can approach the staff, management and the owners, they listen.'

There were enough staff to support people safely. People told us that they felt there were enough staff... staff were flexible and there were bank staff so that they did not need to use agency staff.

The training programme confirmed that staff received regular updates to basic training such as in moving and handling, first aid, and health and safety. Staff confirmed that they had access to additional training so that they could obtain qualifications in care if they wished to do so.

People using the service and staff expressed a high degree of confidence in the approach of the registered manager. They felt he was accessible to them and had time to listen to their views.

People told us that staff supported them with their hobbies and interests... I really like the crafts and knitting. We go for trips out too... activity list also included bingo, trips to the cinema, bowling and shopping.