Working at Kelstone Court Nursing Home

The provider had a culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

Staff expressed being generally happy working at the care home. One member of staff told us, “It’s a great place to work. The managers are excellent, the new managers really look after us.” Another said, “Good teamwork here.”

There were enough staff employed to keep people safe. Our observations on the day and feedback from relatives supported this.

Records showed staff received an induction to their role and ongoing training to ensure they could meet the needs of people using the service. Staff had the opportunity to discuss work related issues during individual supervision meetings and annual appraisals.

Staff were also positive about the leadership approach of the registered manager and directors who they consistently described as warm, friendly and engaging. One staff said, '[The registered manager] is hands on, he helps out a lot. He’s not afraid to get his hands dirty.'

there was a thriving activities programme in the home which people took part it. These include in-house and external activities. Staff told us, “We Try and do individual and group activities. We always get input form people and families/friends regarding activities”