Working at Keer Sands Residential Home

Medicines were managed safely. The medicines practices were good, and all medicines paperwork was current... Risks were assessed, monitored, and managed well. People were protected from abuse. There were robust systems in place.

Staff were confident, skilled, and exceptionally caring. Staff were empowered to use their caring natures to improve the lives of people in the home. One staff member told us... 'Definitely. I've always got someone there if I need them. We are always supported by managers.'

Staffing levels appeared appropriate. People and family members told us there were plenty of staff available. Staff told us the managers ensured there was extra staff in case of emergencies and also when people's needs changed.

Staff training was current and well managed. There was a clear training matrix to demonstrate training compliance by staff and managers. Exceptionally, the completion rate for training was at 99.1%.

The registered managers ran the home exceptionally well. The registered managers were very experienced and committed to their roles. They were easily accessible to the people in the home and the staff.

People engaged in bespoke activities. Activities were not planned on a schedule. Staff would listen for interests and ask for things the people wanted to do on the day... staff... brought in a small kitten and people had thoroughly enjoyed the love and comfort of the kitten.