Last updated: 9 February 2026
"Supportive managers and a positive culture where staff feel valued and proud, but no structured activities programme and only standard training hold it back."
Risks assessed with guidance for staff; medicines managed safely with new systems; monthly accident analysis reduced falls.
Staff felt valued, motivated and supported with comments like 'It's a joy to come into work', 'I am proud to work here now' and 'We have a great team who respect each other'.
Vacancies had been filled, staff covered remaining vacant shifts internally, levels based on needs allowed time to chat and play games with people.
All staff had completed training in infection control, dementia, learning disability and autism; senior staff trained in insulin administration.
A new registered manager had been appointed who staff described as 'understanding', approachable, and supportive: 'I couldn't ask for better bosses'.
Staff spent time chatting and playing games; people supported to join national events like the Queen's Jubilee.
No activities coordinator or regular structured programme, so the job is mostly routine care with some chats, games and one-off events.
Staff told us this had reduced their workload and they now had time to spend with people, chatting and playing games. People who wanted had been supported to take part in national events such as the Queen's Jubilee and funeral service.
Only standard training like dementia and infection control with no funded qualifications, career paths or regular supervision mentioned.
All staff had completed training in infection control, dementia and learning disability and autism. Senior care staff were trained to administer insulin for people with diabetes.
Staffing is good enough to meet needs with vacancies now filled but staff still cover any gaps themselves.
The staff team had increased because vacancies had been filled. Staff covered any vacant shifts, so people always knew the staff who supported them.
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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