Last updated: 10 February 2026
"Staff feel listened to and supported with good morale and enough staffing, but big gaps in training like safeguarding and unsafe medicines put people at risk."
Medicine practices not always safe with inaccurate stock levels and missing temperature records; minimal evidence of regular fire alarm testing and risk management.
Morale within the service was good and the culture was open and relaxed; staff told us they felt listened to and supported.
The provider monitored and made sure sufficient staff were deployed to safely support people; registered manager and deputy manager covered gaps in the rota if needed.
Staff had not always received appropriate training; a significant number of staff had not completed safeguarding training and lacked training for epilepsy and diabetes.
People and staff spoke positively about the management of the service but an effective system was not always operated to monitor the quality and safety.
Per 2020 comprehensive inspection: Activities included music, dominoes, arts and crafts, skittles and trips out into the local community.
Big gaps in staff training with many missing safeguarding and no specialist training for epilepsy or diabetes.
a significant number of staff had not completed safeguarding training. Staff did not always receive specific training to meet people's individual assessed needs. For example, staff were not trained in Epilepsy and Diabetes
Medication not always stored or given safely and poor checks on fire alarms or equipment put people at risk.
Temperature records to ensure the safe storage of medicines were not always completed... Stock levels were not always accurate... There was minimal evidence of regular fire alarm testing.
Weak monitoring systems so ongoing problems with meds and risks are not spotted or fixed properly.
Systems designed to monitor the safety and quality of the service and take action to mitigate risk, were not robust. This was a breach of Regulation 17
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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