Last updated: 10 February 2026
"Visible supportive leaders and a positive open culture, but agency staff reliance and gaps in medicines records need improvement."
However, some improvements were needed around the recording of people's medicines. For example, records were not always fully completed to demonstrate medication applied via a patch to the skin was routinely applied to a new area... A small number of medicines records were duplicated... one person's records had not been updated.
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff stated they knew how to raise a concern if they were worried about anything and were confident any concerns would be responded to appropriately.
There was some use of agency workers. When possible, agency workers were pre-booked for consistency and received an appropriate induction. We observed sufficient staff on duty to meet people's needs.
Staff received appropriate training to support people. This included training when supporting people with a learning disability or autistic people and training around individual medical conditions, for example, Huntington’s disease.
Leaders were visible, knowledgeable, and supportive. Everyone we spoke with including people, family members and staff told us the management team were open, receptive, and supportive.
People told us about recent activities which included, going to the pub, going on a night out for their birthday, visiting friends and activities organised by the onsite activity team. One person said, “We had a Christmas party, I had a fantastic time.”
Staffing is adequate but relies on some regular agency workers.
There was some use of agency workers. When possible, agency workers were pre- booked for consistency and received an appropriate induction.
Some gaps in medication records like missing completion details, duplicates, and no open dates on creams.
records were not always fully completed... A small number of medicines records were duplicated on the electronic medication system and one person's records had not been updated... Some people had several prescribed creams, and some did not contain a date it was opened.
Only standard training mentioned with no details on funded qualifications or career development.
Staff received appropriate training to support people. This included training when supporting people with a learning disability or autistic people and training around individual medical conditions, for example, Huntington’s disease.
AI Generated
Last inspected: February 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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