Working at Kathryn's House
43-49 Farnham Road, Guildford, GU2 4JN
Operated by A. Welcome House Limited
29 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.4/10
Key Finding
"Staff feel supported by management in a positive culture with regular training, but uncertainty over staff retention and routine activities hold it back."
Safety & Risk
8/10
✓
2022 targeted inspection: Assured on all infection prevention/control including PPE use, testing, cleaning, audits, contingency plans; per 2018: safe medicines, safeguarding reported, incidents analysed.
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: Positive culture where staff felt supported and valued; 'The team respects one another'; Investors in People Silver Award; relatives described family atmosphere.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: Sufficient, skilled staff were deployed and people's needs responded to in a timely manner; staff said 'I feel there are enough staff here.'
Training & Dev
8/10
✓
Per 2018 comprehensive inspection: Staff received regular training, mentoring, supervisions every two months, and provider offered nationally recognised qualifications (QCF levels 2, 3, 5).
Management
8/10
✓
Per 2018 comprehensive inspection: Staff told us they felt supported by the registered manager and all staff worked closely as a team; 'I feel supported, (registered manager) supports me a lot.'
Programmes
6/10
✓
Per 2018 comprehensive inspection: Varied activities schedule with dedicated coordinator including exercises, games, quizzes, music, gardening, pet therapy, outings, and themed events.
Points to consider
Staff numbers are enough to keep things calm without rushing, but no word on agency use or long-term staff retention.
Per 2018 comprehensive inspection: 'I feel there are enough staff here and we can make people comfortable.' Although staff were busy, there was a relaxed and calm atmosphere.
Activities coordinator runs regular varied sessions like pet therapy, games, music and outings, but no specialist programmes or innovative approaches.
Per 2018 comprehensive inspection: Varied activities schedule including exercises to music, games, quizzes, music sessions, gardening, pet therapy, regular outings.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews