Working at Kathleen House

People were protected from potential abuse and avoidable harm as the provider and staff understood what different types of abuse could be. However, the system for stock control of medicines was not consistently used as it should be by staff.

All the staff we spoke with said they found the registered manager and provider approachable should they have any concerns. Staff told us about the provider's whistleblowing policy and said they were confident in raising any concerns.

People and staff told us there was sufficient staff effectively deployed to meet people's needs. Relatives comments included, 'Staffing there is no issues, sometimes there is as many staff as residents'.

There was a system in place to monitor training and help identify when updates to staff skills and knowledge were needed. Staff told us they felt well supported with training.

People, relatives and staff gave a positive picture as to the quality of care people received and said the registered manager was approachable. Staff told us they were well supported by the registered manager or seniors.