Working at Kathleen Chambers House
97 Berrow Road, Burnham-on-sea, TA8 2PG
Operated by QH Kathleen Chambers Ltd
40 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Well-led with stable staffing, good training and a positive team culture, but missing protocols for health conditions like diabetes and basic activities."
Safety & Risk
6/10
✓
Risk assessments were in place... However, there was not always protocols in place for staff to follow around people's health conditions. For example, diabetes management.
Staff Culture
7/10
✓
A staff member said, 'It is nice atmosphere, a good team, working together.' Another staff member said, 'I am proud of the whole home, all the people I work with are all really hard working.'
Staffing Levels
7/10
✓
People were supported by a consistent staff team. The home did not use agency staff. Staff told us, 'Things have settled down' and 'No problems with staffing now.'
Training & Dev
7/10
✓
Staff received training in areas such as moving and handling, infection control and visual impairment. Staff received regular supervision.
Management
7/10
✓
The home was well-led and managed. Staff told us they could raise any concerns and felt listened to. One staff member said, 'The office door is always open.'
Programmes
6/10
✓
Activities on offer were displayed. This included arts and crafts, book club, newspaper reading, games, one to one time and trips in the community.
Points to consider
Some protocols missing for health conditions like diabetes, so risk management has minor gaps.
However, there was not always protocols in place for staff to follow around people's health conditions. For example, diabetes management.
Only basic activities like arts, crafts, games and trips, no specialist programmes to make the role more varied.
Activities on offer were displayed. This included arts and crafts, book club, newspaper reading, games, one to one time and trips in the community.
Recent staffing struggles mentioned, even though now settled with new recruits.
The registered manager was open about the staffing challenges over the last 12 months. The service had now recruited new staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews