Working at Katherine House Rest Home
Cote House Lane, Bristol, BS9 3UW
Operated by The Cote Charity
49 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.4/10
Key Finding
"Great leadership, high staff morale and exciting activities, although occasional agency staff on nights and paper-based training are drawbacks."
Safety & Risk
9/10
✓
2020 targeted inspection: We were assured that the provider was preventing visitors from catching and spreading infections... using PPE effectively... accessing testing... making sure infection outbreaks could be effectively prevented or managed... Per 2019: Staff were trained in safeguarding... risk assessments in place... incidents recorded... learning discussed at team meetings.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: Staff morale was high. One member of staff commented, 'Love it'... Another... said the support they had was 'Brilliant, absolutely.' Staff felt able to raise any issues... felt confident they would be listened to.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: There were sufficient numbers of staff to meet people's needs... they occasionally used agency staff. This was mainly on night shifts... The home was in the process of recruiting to vacant night shift posts.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff told us they received good training and support... Supervision took place every few weeks. An annual appraisal was also in place... We did receive some feedback that training was very much 'paper based'.
Management
8/10
✓
Per 2019 comprehensive inspection: The home was exceptionally well led. The management team provided good leadership to a committed and motivated staff team. Managers led by example with their person-centred approach.
Programmes
9/10
✓
Per 2019 comprehensive inspection: Wellbeing team provided... alpacas... fortnightly dance class... Swan Lake at the local theatre... yoga group... chickens... joint outings... minibus trips... Concorde aeroplane visit... 'Bristol ageing better project' paint pals... trishaw project.
Points to consider
Staffing levels are enough to meet needs but they use agency staff on nights and are recruiting for vacant night shifts.
Per 2019 comprehensive inspection: they occasionally used agency staff. This was mainly on night shifts... The home was in the process of recruiting to vacant night shift posts.
Training covers the basics with regular supervision but some staff said it felt too paper-based.
Per 2019 comprehensive inspection: We did receive some feedback that training was very much 'paper based' and that some variety in how training was delivered would be beneficial.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews