Last updated: 10 February 2026
"Staff feel supported by management with good training, but high staff turnover relies on agency workers and medication errors occurred."
We observed an incident where... a person went without a required medicine for over seven days
Staff told us that they felt supported by management, to continually learn and share experiences
The service had a high staff turnover which meant the provider used a significant proportion of agency staff to be able to provide safe staffing numbers
Staff we spoke with told us that the training was 'really good' and 'gave a chance to learn from others'
Staff reported feeling supported by management, received regular supervisions, attendance at team meetings, and working closely with the management team
A sensory room that was doubled up as an activities room... we noted this was used more so as an area for storage
High staff turnover means heavy reliance on agency workers, so the team lacks stability
The service had a high staff turnover which meant the provider used a significant proportion of agency staff to be able to provide safe staffing numbers
Medication stock error left someone without their medicine for over a week
We observed an incident where... a person went without a required medicine for over seven days
Activities room doubles as storage, so little creative engagement or variety in the role
A sensory room that was doubled up as an activities room... we noted this was used more so as an area for storage
AI Generated
Last inspected: December 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp