Working at Karenza Care Home
14 Waterfall Lane, Rowley Regis, B65 0BL
Operated by Southside Specialist Dementia Care Ltd
8 bedsResidential homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.1/10
Key Finding
"People are kept safe with good training and a positive atmosphere, but no registered manager and basic activities hold it back."
Safety & Risk
7/10
✓
Per 2019 comprehensive inspection: People were safe and protected from avoidable harm. Legal requirements were met.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: There was a positive atmosphere at the home. We saw people and staff interacting with each other throughout the day and enjoying each other's company.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: We saw the provider had processes in place to cover staff absences. They also had systems in place to ensure there were enough members of staff on duty.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff had received appropriate training and had the skills they required to meet people's needs.
Management
2/10
✕
Per 2019 comprehensive inspection: The service had a manager who was currently applying to become registered with the Care Quality Commission.
Programmes
4/10
!
Per 2019 comprehensive inspection: A member of staff told us how they supported people with gardening activities, arts and craft sessions and singing events.
Points to consider
No permanent manager registered with the regulator.
Per 2019 comprehensive inspection: The service had a manager who was currently applying to become registered with the Care Quality Commission.
Staffing is adequate but they have processes to cover when staff are off.
Per 2019 comprehensive inspection: We saw the provider had processes in place to cover staff absences.
Just basic activities like arts and crafts, gardening and singing, no coordinator or special programmes.
Per 2019 comprehensive inspection: A member of staff told us how they supported people with gardening activities, arts and craft sessions and singing events.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews