Last updated: 9 February 2026
"Supportive management and a stable, consistent staff team foster a positive culture, although activities lack a dedicated coordinator for more variety."
There were effective systems in place to protect people from the risk of abuse... Medicines were stored, recorded and administered safely... People's risks were assessed and safely managed.
Staff were positive about the management... 'Vast improvement in house, nice place to work – I enjoy working again.' 'Massive changes, feels so much better. They listen and are more approachable.'
The staff team was small, consistent and stable. This was because some staff had worked at the service for many years. There were enough staff available to support people.
Staff training covered essential training... and specific to the people supported at Kanner for example, breakaway, autism, positive behavioural support and communication skills. Regular supervision and annual appraisals in place.
Staff told us the registered manager was honest, approachable and always available for advice. Professionals shared the manager has a great handle on things and support to staff has improved.
People enjoyed activities... swimming, eating out, shopping, walks, films and smoothie making... World book day and staff dressed up... donkey visit being arranged.
Activities include outings, themed days and pet visits but no dedicated coordinator or specialist programmes to add variety beyond routine care.
People enjoyed activities to their personal taste... Swimming, eating out, shopping, walks, films and smoothie making were amongst some of the activities enjoyed. On the day... World book day... donkey visit.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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