Last updated: 9 February 2026
"Staff receive good training and feel more supported, but unclear leadership, staffing vacancies with agency use, and limited activities hold it back."
People were safeguarded from abuse as far as reasonably possible and care staff knew how to recognise and respond to any allegations of abuse. Medicines were well managed by staff who were trained and assessed as competent.
Most staff felt the day to day management of the service had improved and they felt better supported in their role. Staff met regularly, and the addition of a second team leader had been welcomed.
There had been significant changes in the staff team and staffing vacancies had impacted on people's continuity of care and support. Regular agency staff were regularly used to cover vacant care hours and recruitment to both day and night posts was ongoing.
Staff were supported in line with their individual needs and the needs of the service. Training statistics had improved, and all staff told us they had the training they need, and it helped them do their jobs.
The registered manager had oversight and duel registration for this and another site splitting their time between the two. Leadership, roles and responsibilities were unclear, and staff were not able to tell us who oversaw the care provided.
People were not fully supported to undertake a range of hobbies and interests which were specific to their individual needs and preferences. People did not attend regular activities in the community, other than one person who attended a day centre.
The manager splits time between this home and another one, so leadership oversight is limited and shifts sometimes lack a leader.
The registered manager had oversight and duel registration for this and another site splitting their time between the two. Care staff told us some days they did not have a team leader on shift or a manager.
Regular agency staff and ongoing vacancies mean less team stability and continuity in care.
There had been significant changes in the staff team and staffing vacancies had impacted on people's continuity of care and support. Regular agency staff were regularly used.
Very few activities or community outings, so the role is mostly routine personal care, cleaning, and admin tasks.
When we asked them what they did at weekends they said, 'Nothing.' Activities were sometimes provided in house, but these were not suitable for everyone.
AI Generated
Last inspected: September 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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