Last updated: 10 February 2026
"Supportive management and positive team culture with stable experienced staff, but basic activities programme and staffing gaps covered by bank staff or extra hours."
There had been one medicines error during the previous year... some fridge/freezer temperatures were above the recommended limits without evidence of action taken.
Staff told us communication between team members was good and everyone was supportive towards each other... Staff felt they could go to the registered manager at any time.
The service benefited from a core of stable and experienced staff... Any shortfalls of staff were covered by staff working extra hours or familiar bank staff.
A mandatory set of training topics and specific training was provided... additional training in specialist areas, such as epilepsy and autism if required... formal supervision approximately every two months.
The registered manager was well regarded by staff and family members. He was described as supportive, approachable and focussed on the needs of the people living in the service.
The service continued to provide people with an activities programme which related to their abilities, preferences... Some people went to organised day care activities.
The job is mostly routine personal care with just a basic activities programme and some day care outings.
The service continued to provide people with an activities programme which related to their abilities, preferences, choices and well-being. Some people went to organised day care activities according to their needs.
Short staffing gaps are covered by bank staff or extra hours instead of a full permanent team.
Any shortfalls of staff were covered by staff working extra hours or familiar bank staff.
Some staff have unfinished online training modules due to past shortages.
We noted that some staff had not completed all required e.Learning largely due to staff shortages.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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