Last updated: 10 February 2026
"Staff feel supported with strong safety and good training, but poor recruitment checks and limited community activities hold it back."
2021: assured on infection prevention, PPE use, testing, cleaning, outbreak management; Per 2019: good safeguarding understanding, safe medicines management, risks and incidents well-managed with learning shared.
Per 2019: staff report good team spirit and loyalty, approachable manager, morale good, incentives like Perkbox for training completion.
Per 2019: enough staff to meet complex needs, vacancy reduced staff to five, long-serving team, staff say levels fine; but recruitment poor with missing employer references and no risk assessments for disclosed convictions.
Per 2019: specialist training in challenging behaviours, epilepsy, PEG feeding, dysphagia; NVQ supported, Care Certificate induction, regular supervision and competence observations; 2021: infection control and PPE training.
Per 2019: registered manager approachable with regular supervision every three months, staff feel supported; but local governance ineffective, failed to identify recruitment issues, laundry cleanliness and protected characteristics.
Per 2019: regular structured programme with bounceability, college, sensory room, home entertainment; but limited evidence of regular community-based socially/culturally relevant activities.
Enough staff for complex needs but one vacancy and poor hiring checks like missing references on some staff and not checking past convictions properly.
as the service has a vacancy, staff numbers have recently been reduced from six, to five... references... had not always been obtained... convictions... no record of discussion or risk assessment had been completed
Manager approachable with regular check-ins but missed spotting problems like dodgy recruitment and laundry issues.
governance systems used by the registered manager at local level were effective. These had not identified the issues... in relation to safe recruitment, cleanliness of the laundry
Some regular activities like trampolining and college but not enough outings to the community to keep the job varied.
little evidence to reflect people had access to community-based activities on a regular basis that were socially and culturally relevant to them... limited information to reflect engagement in activities in the wider community
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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