Working at Juniper House Residential Care Home
2 Oak View Way, Worcester, WR2 5FJ
Operated by Sanctuary Care Limited
60 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Staff feel supported and valued by visible management and a positive culture, but occasional staffing shortages and some medicines issues hold it back."
Safety & Risk
6/10
✓
Overall medicines were managed well; however, we identified some concerns regarding missing and incorrect information in relation to medicines which the provider took immediate action to address.
Staff Culture
7/10
✓
Staff felt confident to speak up if they had concerns and that they would be listened to and acted upon. One staff member said, “I love working here, the support we have is really good”.
Staffing Levels
6/10
✓
Most staff we spoke with felt there was enough staff to keep people safe. Comments included, “There is enough staff most of the time, we all work together”.
Training & Dev
6/10
✓
Staff received relevant training and supervision to support them in their role. New staff were given a planned induction when they started working for the service, which included shadowing an experienced member of staff.
Management
7/10
✓
Staff felt supported and valued by the management team and that they were visible in the service. One staff member said, “I love working here, the support we have is really good”.
Programmes
6/10
✓
The activities team produced a weekly activity timetable based on peoples interests and hobbies. We observed some people making Christmas decorations, others were engaged in a group quiz.
Points to consider
Staff say there is enough most of the time but you all work together and get manager help when short.
“There is enough staff most of the time, we all work together” and “If we raise concerns about how many staff there are, the manager will respond and even come onto the floor if needed”
Only standard training like induction and shadowing mentioned, no specialist courses or qualifications.
Staff received relevant training and supervision... New staff were given a planned induction... which included shadowing an experienced member of staff.
Some medication instructions were missing or did not match prescriptions, risking errors until fixed right away.
we found there were some missing instructions for the administration of ‘as required’ (PRN) medicines... 1 person’s protocol did not match the instructions on the prescription.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews