Last updated: 10 February 2026
"Staff receive specialised training and build warm relationships with residents, but no registered manager causes inconsistent leadership and stretched staffing."
Appropriate changes had been made to the way that staff administered medicines in the home in order to help reduce the risk of errors; updated risk assessment for vehicles.
People and staff enjoyed warm and relaxed relationships. Staff clearly understood people's varying needs and people trusted staff to keep them safe.
Per 2017 comprehensive inspection: There were enough staff to meet people's needs at all times and recruitment processes were robust.
Per 2017 comprehensive inspection: Staff received specialised training in areas such as autism, diabetes, epilepsy and positive behaviour management, with regular supervision.
The service did not have a manager registered with the Care Quality Commission.
Per 2017 comprehensive inspection: People took part in a range of activities inside the service and out in the community, for example computer games, movies, walks, train trips.
No permanent manager in post, so leadership and oversight could be inconsistent.
The service did not have a manager registered with the Care Quality Commission.
Managers had to cover some staff absences, so staffing is just adequate and might feel stretched sometimes.
Per 2017 comprehensive inspection: Staff rotas confirmed that the registered manager and the deputy manager were at times counted to work with staff and cover for staff's absences.
Only basic activities like games, walks and community trips, no dedicated coordinator or special programmes to vary the role.
Per 2017 comprehensive inspection: People took part in a range of activities inside the service and out in the community. For example, one person liked to play computer games and at times they asked staff to help them progress in the game they were playing. Another person liked to watch movies and go for regular walks.
AI Generated
Last inspected: November 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp