Working at Jubilee House

The provider had an initiative-taking and positive culture of safety... Medicines were administered and recorded using an electronic medicines management system which provided a clear audit trail... audits completed.

There’s good staff retention, it’s a great team with long serving staff providing people with familiarity and consistency of care.

Training compliance rates were high with refresher training in areas considered mandatory and other areas to meet people’s individual needs... Encouragement to achieve staff potential with enhanced qualification was rewarded.

Staff spoke highly of the new manager; they told us they felt listened to and that communication in general was good.

There was a varied activities programme in place with the support of wellbeing coordinator... Activities included planned gardening in the new outdoor area, music, chair aerobics, and outside walks and visits.