Working at Jubilee House Therapy Centre

Staff knew how to report any concerns and had regular training in this. There had been no safeguarding concerns since the last inspection. Incidents were analysed and reviewed at regular health and safety meetings.

Staff were very proud to work for the service and said they received superb support from the organisation and their colleagues. Staff commented, 'I feel very involved and part of an amazing team'.

There were enough staff with the right skills to support people during their stay. People said staff had the time to support them individually and at their own pace.

Staff said they received 'excellent' training and support to meet each person's needs. Staff described how the service was tailor-made for each person because the physiotherapists trained them how to support each person's individual mobility and exercise needs.

The registered manager provided strong leadership and constantly considered how they could enhance the service. There was excellent team work within the service.

The service provided an incredible range of therapeutic and social activities... hydropool, electrical stimulation bicycle, zero-gravity gym equipment, tai chi, yoga, baking, flower arranging, candle-making, arts and crafts and walking in the local countryside.